General Terms & Conditions

The terms and conditions stated below (“Terms and Conditions”) must be accepted and agreed by every customer of Roses Beauty & Body Spa (“customer/(s)”). By making a reservation/ booking at Roses Beauty & Body Spa, the customers are deemed to have read and understood the Terms and Conditions. Roses Beauty & Body Spa reserves its right to change, amend, add or delete any of the Terms and Conditions without prior notice and the customers shall be bound by such changes.

Customers are advised to make prior reservations for all services and arrive 15 minutes before their scheduled appointment to enjoy the full duration of service.
Roses Beauty & Body Spa reserves the right to cancel the appointment if customers arrive after 10 minutes of their scheduled appointment time.
24-hour cancellation notice is required for any cancellation.
Customers are advised to silent their mobile phones and other electronics in the treatment room.
Customers are given 5 minutes to shower before or after the treatment session.
Customers are advised to respect the therapists providing the professional treatment. No “special” services are allowed, and warning will be given to customers with indecent behavior. Treatment will be stopped immediately if warning is ignored and there will be no refund or compensation.
Customers are advised to place their valuables in the treatment room with them. Roses Beauty & Body Spa accepts no responsibilities for any loss of money or valuables in the Spa Premises.

Payment Mode

Roses Beauty & Body Spa accepts the following methods of payment for products and services:

Cash
Maybank QRPay

Transparency Pricing

Roses Beauty & Body Spa will ensure that additional charges such as Add-Ons and Other Services will be clearly reflected as separate and distinct from the prices of main treatment/services in the price list and in other relevant forms of communication materials.

Roses Beauty & Body Spa will ensure that validity of promotional prices and discounts will be clearly communicated to our customers and prominently stated at appropriate shop area and/or communication materials.